Privacy Policy

HuzaLink ("HuzaLink", "we", "us") is a contract-opportunity and bid-support platform operated by HuzaLabs, based in Kigali, Rwanda. We are the controller of the personal data described in this policy. You can reach us about anything in this policy at info@huzalabs.com.

Information you give us:

• Account details — name, email address, phone number, password (stored only in hashed form), country and job title.
• Organization details — company name, registration details, sectors, countries of interest, company profile and past experience.
• Alert preferences — the sectors, countries and keywords you want opportunity alerts for.
• Service requests and documents — information and files you upload when you request a service, apply for an opportunity or subcontract, or use our AI tools (for example tender documents, Terms of Reference, CVs and draft proposals).
• Partner, expert and prospect information you submit about yourself or, with their permission, about others.
• Messages you send us and records of meetings we schedule.

Information collected automatically:

• Usage and device data — pages visited, features used, browser type, IP address and approximate country (used to show relevant pricing and opportunities).
• Referral codes — if you arrive through a referral link, we store the code in your browser so the referring agent can be credited when you sign up.
• Error and performance logs that help us keep the platform reliable.

Payment information: payments are processed by our payment providers (such as Stripe, DPO and Irembo / mobile money). We receive confirmation of the payment, its amount and reference details, but we never see or store your full card number.

We use personal data to:

• create and secure your account and authenticate you;
• send the opportunity alerts and notifications you subscribed to, and match opportunities to your profile;
• deliver the services in your plan — such as partner and expert matching, compliance assessments, pricing guidance and proposal preparation;
• run AI-assisted features you choose to use, such as CV formatting, RFP review and proposal generation;
• process subscriptions, AI credit purchases and success fees, and keep accounting records;
• attribute referrals and pay any referral commissions owed;
• respond to support requests and communicate about your account;
• improve, secure and troubleshoot the platform, and prevent fraud and misuse;
• comply with our legal obligations.

We process your data because it is necessary to perform our contract with you, because you have consented (for example to marketing emails, which you can withdraw at any time), because we have a legitimate interest in running and improving HuzaLink, or because the law requires it.

When you use an AI feature, the documents and text you submit are processed by our AI service providers solely to produce the result you asked for. We do not sell your documents, and we do not permit our providers to use them to train their general-purpose models. AI-generated output may contain errors; please review it before relying on it. Files you upload are retained only as long as needed to provide the feature and your history in the platform, and you can ask us to delete them.

We do not sell your personal data. We share it only with:

• Service providers that host, operate and support HuzaLink on our behalf — cloud hosting, email delivery, payment processing, AI processing and error monitoring — under contracts that require them to protect it.
• Partners, experts or subcontractors, where you ask us to match you with them or to put together a bid team — and only the information needed for that purpose.
• The referring agent, who can see that you signed up through their referral.
• Authorities, regulators or courts where the law requires it, or to protect the rights, safety and property of HuzaLink, our users or others.
• A buyer or successor if HuzaLink is reorganized, merged or sold, subject to this policy.

Some of our service providers are located outside Rwanda. When we transfer personal data abroad, we do so in line with Rwanda's Law No. 058/2021 relating to the protection of personal data and privacy, and take appropriate safeguards so your data stays protected.

We keep your account data while your account is active. After you close your account we delete or anonymize it within a reasonable period, except where we must keep certain records longer — for example invoices and payment records for tax and accounting purposes, or information needed to calculate success fees on contracts awarded during your subscription.

We use technical and organizational measures to protect your data, including encrypted connections (HTTPS), hashed passwords, role-based access controls and account lockout after repeated failed sign-ins. No system is completely secure, so please use a strong, unique password and tell us immediately at info@huzalabs.com if you suspect unauthorized access to your account.

Subject to applicable law, you have the right to:

• access the personal data we hold about you;
• correct inaccurate or incomplete data;
• ask us to delete your data;
• object to or restrict certain processing;
• receive your data in a portable format;
• withdraw consent at any time, where we rely on consent.

You can update most account information from your profile, and manage or unsubscribe from alerts from the link in every alert email. For any other request, email info@huzalabs.com. If you are not satisfied with our response, you may complain to Rwanda's National Cyber Security Authority (NCSA), the data-protection supervisory authority, or the authority in your own country.

We use cookies and your browser's local storage for essential purposes: keeping you signed in, remembering your preferences, and storing referral codes. Our payment providers may set their own cookies during checkout. You can clear or block cookies in your browser settings, but parts of HuzaLink may then stop working.

HuzaLink is a business service and is not intended for anyone under 18. We do not knowingly collect personal data from children.

We may update this policy from time to time. We will post the new version on this page with a new "last updated" date and, for significant changes, notify you by email or in the platform.

Questions or requests about this policy or your personal data: info@huzalabs.com.